Terms and Conditions

Welcome to Quiltsbyjen.ca. Please read these terms and conditions carefully before using our website.

By accessing or using Quiltsbyjen.ca, you agree to be bound by these terms and conditions. If you do not agree to all of the terms and conditions, you may not use our website.

Use of Website

You may use Quiltsbyjen.ca for lawful purposes only. You may not use our website:

  • In any way that violates any applicable federal, provincial, local, or international law or regulation.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate Quiltsbyjen.ca, a Quiltsbyjen.ca employee, another user, or any other person or entity.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website, or which, as determined by Quiltsbyjen.ca, may harm Quiltsbyjen.ca or users of the website or expose them to liability.

Intellectual Property

The content and materials on Quiltsbyjen.ca, including, but not limited to, text, graphics, logos, images, and software, are the property of Quiltsbyjen.ca and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, display, or create derivative works of any part of Quiltsbyjen.ca without our prior written consent.

You may not teach or present any of the patterns or materials available on or via Quiltsbyjen.ca or Jennifer Houlden without our prior written consent.

Disclaimer of Warranties

Quiltsbyjen.ca is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website, the information, content, materials, or products included on our website.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

In no event shall Quiltsbyjen.ca, its affiliates, or their respective directors, officers, employees, or agents be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of our website or the inability to use our website, or for any information, products, or services obtained through our website.


You agree to indemnify, defend, and hold harmless Quiltsbyjen.ca, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or related to your use of our website or your violation of these terms and conditions.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, without giving effect to any principles of conflicts of law.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes we make will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the new terms and conditions.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us.

Refund Policy

At Quiltsbyjen.ca, we take pride in the quality of our products and strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a 14-day refund policy.

To be eligible for a refund, the following conditions must be met:

  • The item must be in its original condition and packaging.
  • The item must not have been used, washed, or damaged.
  • The item must be returned within 14 days of purchase.

Please note that custom products and digital download products are not refundable.

Online classes are also non-refundable, except in cases where there is a technical issue preventing you from accessing the course content. If you are experiencing technical issues, please contact us at info@quiltsbyjen.ca so that we can assist you.

Live online classes are further subject to the following cancellation policy:


Lecture Cancellation Policy
  • No refunds are available for this lecture
  • You may transfer your registration to another time slot if one exists

To initiate a return for non-custom/non-digital download items, please contact us at info@quiltsbyjen.ca with your order number and reason for return. We will provide you with instructions on how to return the item.

Once we receive the item and verify that it meets the above conditions, we will issue a refund for the purchase price of the item, excluding any shipping or handling charges. Refunds will be processed within 10 business days of receiving the returned item.

If you receive a defective or damaged item, please contact us immediately. We will work with you to replace or refund the item as soon as possible.

If you have any questions or concerns about our refund policy, please contact us.